Why we collect your personal information?
We collect personal information from you to supply you with the products or services you have requested or to advise you of new products or services we think you may be interested in.
We also collect personal information from you if you wish to apply for a position with us or are employed by us.
We do not collect personal information for use by others.
We collect personal information for some or all of the following reasons:
To enable us to provide the services you have contracted with us to provide.
To provide information to you about our products and services.
To develop and evaluate our products and services.
To provide content that you requested.
To assist with your support requests.
To answer your query.
To advise you of new products or services we think you may be interested in.
To consider employing you.
To meet our requirements as your employer.
To comply with our legal obligations e.g. tax obligations.
What personal information do we collect?
We will ask you to provide basic contact information to provide you with the requested service.
As part of our commitment to providing the best service to our customers, we record all phone calls answered at our service desk. This helps us find ways to improve our service.
As a potential employee, we collect personal information to process your application or establish and use employee records.
We will collect information that may include personal information about your employees (contact information) or yourself. If you are doing business as a sole trader rather than as a company, registered charity, or other organisation, we will need to collect personal information about you to provide the contracted services.
The following provides details of what personal information may be collected per service:
When you email us, we will collect your email address and any contact information provided, as well as the contents of your email.
Services
When you sign up for Business IT services, we will ask you to provide basic contact information. We will also collect billing information.
Service Desk
As part of our commitment to providing the best service to our customers, we record all phone calls answered at our service desk for training, quality, and service improvement.
We record calls:
for staff training purposes, helping us to improve the quality of our customer service and ensure the information we provide is consistent and accurate
to ensure we have an accurate record of your call, which may be needed if there is a dispute.
We may release a recording of a call to a Business IT customer if this call is collected on behalf of this customer and this customer requests the recording.
Newsletter
We will collect your email address when you sign up for our newsletter.
Tracking Information
We may collect statistical information about your visit to our website to help us improve it and track usage trends.
Employment
If you apply for a position as a Business IT employee, we will need to collect information about you, your work history, and other information to process your application.
If you are a successful applicant for employment, we will need to collect more information to verify your previous work history and establish your employee record, which will include:
Bank account and tax file number details so that we can pay you.
Next of kin information in case of emergencies
How do we secure your information?
We hold your personal information in a controlled and secure environment.
Your information is protected from unauthorised access, use and disclosure.
How long do we keep your information?
We only keep your personal information for as long as it is required.
We don’t keep your personal information for longer than required.
We will keep your personal information:
Until we no longer have a valid reason to keep it.
Until you request that we stop using it.
For as long as required by law, e.g. we keep invoice information for 7 years to fulfil our tax obligations.
We may keep just enough of your personal information to ensure that we comply with your requests not to use your personal information or comply with your right to deletion.
What are your rights?
You have the following rights in relation to your personal information:
The right to be informed.
The right to access
The right to correction
The right to complain.
How we protect your rights
The right to be informed: We have published this Privacy Notice to keep you informed about what we do with your personal information.
We strive to be transparent about how we use your personal information.
The right to access: You have the right to access your information. Please email us if you wish to access the personal information we hold about you.
The right to correction: If the information we hold about you is inaccurate or not complete, you have the right to ask us to rectify it. You can correct your information by emailing us.
The right to complain: You have the right to complain if you feel that we have not responded to your requests to solve a problem.
How do you lodge a complaint?
You can make a complaint directly to our Business IT.
You can also file a complaint with the New Zealand Privacy Commissioner.
You can complain by writing to:
Mark Howard
Business IT Limited
PO Box 27189, Christchurch 8023
New Zealand.
Or email us.
You also have the right to complain to the New Zealand Office of the Privacy Commissioner. Information about how to lodge a complaint is available on their website.
Will we change this privacy notice?
We may change this notice from time to time.
We may change this notice from time to time in the future. Any such changes will be posted here and, where appropriate, notified to you in writing. We advise you to check back frequently to see any updates or changes.